Still Have Questions?
Frequently Asked
Questions for Tenants
Click any question below to expand and learn more about how West Texas Property Management makes renting easier, clearer, and more reliable for you.
We've gathered answers to the questions we get most often from tenants about applications, rent payments, maintenance, inspections, and move-outs. If you don't see your question here, don't worry, our team is just a message away.
We make the application process simple. Applications are submitted online through our secure portal. Each applicant must complete their own application and pay the screening fee. Our screening includes national credit history, income verification, background checks, rental payment history, and landlord/employer references.
We evaluate applicants based on creditworthiness, income (typically 3x the rent), rental history, criminal and eviction background, and references. Pet screenings and required renters insurance are also part of our process.
The security deposit amount depends on the property and applicant qualifications. In Texas, property managers have 30 days after move-out to either return your full deposit or provide an itemized list of any deductions for damages beyond normal wear and tear. We fully document move-in and move-out inspections so the process is fair and transparent.
Yes, many of our properties are pet-friendly. We use a pet screening service to evaluate each pet. A nonrefundable pet fee is collected to cover deep cleaning needs for future tenants. Some restrictions may apply based on property owner preferences or insurance guidelines.
Yes, renters insurance is required for all tenants throughout the lease term. This provides peace of mind and protection for your belongings.
Rent is paid online through your tenant portal. Payments can be made via ACH bank transfer, debit card, or credit card. Rent is due on the 5th of each month. Late fees apply after the 6th.
Late fees begin on the 6th of the month. Consistent late payments may affect your rental history and lease renewal eligibility. Our goal is to work with tenants proactively, so if you anticipate difficulty paying, please contact us as soon as possible.
All maintenance requests are submitted through your tenant portal. For emergencies, we provide 24/7 emergency maintenance services. For routine issues, we aim to have a vendor on site within 24 hours.
Each lease clearly outlines tenant vs. landlord responsibilities. A welcome packet (also available in your portal) details your property’s specific requirements for utilities, lawn care, and maintenance.
We understand life happens. If you need to break your lease, please contact us immediately. Lease break fees may apply depending on the terms of your agreement, but we will work with you to make the process as smooth as possible.
We conduct inspections at move-in, every six months, and at move-out. Each inspection is photo-documented to ensure the property’s condition is clear for both tenants and owners. This helps us stay ahead of maintenance issues and provides fair, transparent documentation. If deductions from your security deposit are ever necessary, you’ll receive an itemized statement with photos so you know exactly why.
Normal wear and tear includes things like minor carpet wear, small nail holes, or fading paint. Damage includes things like broken fixtures, large stains, unauthorized alterations, or pet damage. By documenting everything with photos at move-in and move-out, we make sure the difference is clear and handled fairly.
Approximately 60 days before your lease ends, we’ll conduct an inspection and review market rents. If you qualify for renewal, we’ll present new lease terms, including any adjustments to rent.
Frequently Asked
Questions for Tenants
Click any question below to expand and learn more about how West Texas Property Management makes renting easier, clearer, and more reliable for you.
We've gathered answers to the questions we get most often from tenants about applications, rent payments, maintenance, inspections, and move-outs. If you don't see your question here, don't worry, our team is just a message away.
We make the application process simple. Applications are submitted online through our secure portal. Each applicant must complete their own application and pay the screening fee. Our screening includes national credit history, income verification, background checks, rental payment history, and landlord/employer references.
We evaluate applicants based on creditworthiness, income (typically 3x the rent), rental history, criminal and eviction background, and references. Pet screenings and required renters insurance are also part of our process.
The security deposit amount depends on the property and applicant qualifications. In Texas, property managers have 30 days after move-out to either return your full deposit or provide an itemized list of any deductions for damages beyond normal wear and tear. We fully document move-in and move-out inspections so the process is fair and transparent.
Yes, many of our properties are pet-friendly. We use a pet screening service to evaluate each pet. A nonrefundable pet fee is collected to cover deep cleaning needs for future tenants. Some restrictions may apply based on property owner preferences or insurance guidelines.
Yes, renters insurance is required for all tenants throughout the lease term. This provides peace of mind and protection for your belongings.
Rent is paid online through your tenant portal. Payments can be made via ACH bank transfer, debit card, or credit card. Rent is due on the 5th of each month. Late fees apply after the 6th.
Late fees begin on the 6th of the month. Consistent late payments may affect your rental history and lease renewal eligibility. Our goal is to work with tenants proactively, so if you anticipate difficulty paying, please contact us as soon as possible.
All maintenance requests are submitted through your tenant portal. For emergencies, we provide 24/7 emergency maintenance services. For routine issues, we aim to have a vendor on site within 24 hours.
Each lease clearly outlines tenant vs. landlord responsibilities. A welcome packet (also available in your portal) details your property’s specific requirements for utilities, lawn care, and maintenance.
We understand life happens. If you need to break your lease, please contact us immediately. Lease break fees may apply depending on the terms of your agreement, but we will work with you to make the process as smooth as possible.
We conduct inspections at move-in, every six months, and at move-out. Each inspection is photo-documented to ensure the property’s condition is clear for both tenants and owners. This helps us stay ahead of maintenance issues and provides fair, transparent documentation. If deductions from your security deposit are ever necessary, you’ll receive an itemized statement with photos so you know exactly why.
Normal wear and tear includes things like minor carpet wear, small nail holes, or fading paint. Damage includes things like broken fixtures, large stains, unauthorized alterations, or pet damage. By documenting everything with photos at move-in and move-out, we make sure the difference is clear and handled fairly.
Approximately 60 days before your lease ends, we’ll conduct an inspection and review market rents. If you qualify for renewal, we’ll present new lease terms, including any adjustments to rent.